FAQ
Frequently Asked Questions
Can I cancel or change my order?
We process orders as quickly as possible. If you need to make changes, please contact us immediately at info@elevateherthelabel.com. Once an order has been processed, we may no longer be able to make changes.
How can I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number.
How long does shipping take?
Orders are typically processed within 1–2 business days. Delivery times may vary depending on your location.
Do you offer international shipping?
Yes, we ship to selected countries. Shipping options and costs are displayed at checkout.
How much does shipping cost?
Shipping costs are calculated at checkout based on your location.
What is your return policy?
You may return eligible items within 14 days of receiving your order. Items must be unworn, unwashed, and returned in their original condition.
How long does it take to receive a refund?
Once your return has been received and inspected, refunds are usually processed within 5–10 business days.
How do I choose the right size?
Please refer to our Size Guide for detailed measurements and recommendations.
If you're unsure about your size, feel free to email us anytime, and we'll be happy to help.
What if I’m between sizes?
If you’re between sizes, we recommend sizing up for a more comfortable fit.
Are your leggings squat-proof?
Our activewear is designed to provide coverage and support during workouts. For the best fit and performance, we recommend choosing the correct size according to our size chart.
How should I wash my activewear?
We recommend washing your garments inside out at 30°C and avoiding the use of fabric softener. Air drying is recommended.
Will the fabric stretch out over time?
Our fabrics are carefully selected to maintain their shape and support when cared for properly.
We aim to respond within 24–48 business hours.